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IMG_9735.HEIC

POLICIES

TERMS AND
CONDITIONS

dermal fillers training

AGENDA

Please find below useful information ahead of your training course at Ivy Aesthetic Academy. Please ensure you have read, understood and signed our Agenda before enrolling on a training course with Ivy Academy.

CONTACT INFORMATION

Ivy Aesthetic Clinic & Academy LTD

Northampton & Essex & Luton

info@ivyaestheticacademy.com

07719379481

Jamie, Georgina or Sophie

BOOKING TERMS & CONDITIONS

References

• Within these terms and conditions there are various words which have specific meaning and reference to:

  • “we”, “our”, “us” and “the Company” all refer to Ivy Aesthetic clinic & Academy

  • “you” & “your” refers to the client or any personal or entity that our services are

    provided to.

    Training Course Booking Procedure

  • Ivy Academy reserves the rights to decline or refuse admission to any or all of its training courses.

  • Whilst IVY Academy have a 97% pass rate, if on a rare occasion you do not pass the CPD or IPHM certification, you will need to return for further training, at no additional charge. ( for this we may as you to bring your own models )

  • IVY Academy reserves the right to cancel or change the planned training courses with reference to dates, locations, and course content.

• Courses can be rescheduled up to 24hrs prior to the original date.

  • Any changes pursuant to clause 2.3 will be notified to you a minimum of 24 hours in

    advance of the planned time of the course, to a maximum of 3 times.

  • Irrespective of circumstances IVY Academy accepts no liability for any loss of earnings or

    expenses or other cost incurred by you.

  • All pre-study and online theory, including exam, must be completed in order for you to

    attend your course

  • IVY Academy retains the right at all times to change any named tutor.

  • Prices may vary from time to time due to discretionary discounted offers.

    Payment

• You may pay for your courses by the following methods: • BANK TRANSFER

• CARD–VISA DEBIT OR MASTERCARD

  • A Booking fee of £100-£500must be paid to secure your place on the course. A confirmation of your place will then be sent to you via email. Only when this is received is your place secured subject to clause 3.3 below.The remainder of your course cost must be paid In the following format 50% 4 weeks before your course date and 50% 5 days or earlier prior to your training

  • Any payment made to secure a discounted or discretionary course price offer, will be non-refundable whereby you have received the discounted or discretionary price in relation to a specific course date or time.

  • Any student using the Paymonthlyoption is reminded that any missed payments may

    result in you losing your course access and any future practical dates booked. It is your responsibility to ensure you keep up with your agreed payment terms in order to finish your course and qualify

• Refunds, Course cancellations and Postponements

Refunds

  • Once these Terms & Conditions are signed, no refunds will be entered into.

  • All Booking Fees are non refundable

    Discounted Courses

• All courses that are discounted or have a discretionary price reduction attached are non-refundable.

Course Postpone - Classroom Courses

  • If you need to postpone your course, you need to make a request 7 working days

    before the course starting date at no additional cost. If you are not able to make a request for course postponement less than 7 working days before the course starting date, there may be additional cost incurred. Last minute (i.e. on the day) course postponement could result in you losing your course.

  • All requests to amend your course booking date or time must be made in writing to

    info@ivyaestheticacademy.com

  • All successful requests to change a date or time of a course booking will be limited to a maximum of two (2) occasions.

  • IVY Academy cannot guarantee you a place on an alternative course date or time but will endeavour to find an alternative.

  • In the event of illness, it is important to note that courses are then POSTPONED and not cancelled and that IVY Academy will not enter into any refund discussions.

    No Shows

• Failure to arrive for your course will result in you losing your course. Full payment of your course is still due and no refunds will be given

Covid19 Terms and Conditions

Due to the current pandemic, we are following strict measures from UK Government and Public Health England to ensure the safety of all staff, students, models and clients at IVY Academy. Therefore, if at any point models that have been booked in for you during your course unfortunately have to cancel due to any of the following: showing symptoms of Covid19, a family member is tested positive for Covid19, self-isolating, waiting for results from a Covid19 test, then we as a company cannot allow the appointment to go ahead. https://assets.publishing.service.gov.uk/media/5ef2889986650c12970e9b57/working-safely-during-covid-19-close-contact-240920.pdf

We cannot be held responsible for cancellations that happen on the day or at least 48 hours prior to your course. Due to high numbers of cancellations, this could result in courses being cancelled and rescheduled as a last result to ensure the safety and competency of our students in that they have the required number of models to be certified.

We understand during this time we have had more cancellations that usual and cannot be held responsible due to unforeseeable circumstances that are out of our control and for following Covid19 safety guidelines. https://www.legislation.gov.uk/uksi/2020/684/ pdfs/uksi_20200684_en.pdf

Therefore, as we want to ensure your level of competency during your training at IVY Academy, we may offer you a free CPD/ IPHM day at a later date to acquire additional models and secure your confidence in your chosen practice.

IVY Academy as a private educational facility may train in lockdown in accordance with the Covid-19 government regulations. However, restrictions include live models and therefore, any students who wish to continue with practical during national or tiered lockdowns will be required to either 1) have treatments amongst themselves (i.e. use each other as live models) and pay product price for the treatment or; 2) bring their own models (from your support bubble) and pay normal model price for the treatment. No other models will be made available due to the restrictions.

Data

  • In confirming a training course with IVY Academy, you agree to us processing your data to process your order and providing training to you as contemplated by this agreement

  • You agree to comply with any and all laws, regulations and rules that relating to privacy from time to time.

  • Models

  • IVY Academy will use its best endeavours to facilitate live models for all courses where appropriate. In the event that pre-booked models cancel and the tutor agrees the student has not seen the requisite number of models, IVY Academy will use its best endeavours to offer a date to return to complete your practical with an agreed number of live models.

  • we ask all students to bring with them one model per course failure to do so may result in you not having a model on the day and ivy cannot guarantee a model for your practical training.

  • Complaints

  • Any and all complaints will be dealt with as quickly as possible as per our complaints policy. All complaints must be sent, in writing, to

  • Complaints received in writing by us will be acknowledged to you and will be dealt with through our internal complaints policy.

  • Should you be unhappy with our complaints policy and procedure, you have the right to appeal and how to appeal. This is all noted in our complaints procedure which you can view on request.

  • Conduct Whilst on IVY Academy Premises

    • You will be refused your practical training if you have not completed your online pre- study, theory and exam as you are not prepared for your course.

    • Unless IVY Academy have been advised in advance, any student arriving 15min or later for a course will be refused entry into the classroom.

    • All students are to arrive to all courses with appropriate foot wear and suitable clinical clothing (scrubs, tunic etc.) You will not be allowed to complete your practical training if you are not appropriately dressed.

    • Hair must be kept up and tidy also nails must be kept at an appropriate length.

    • When working in a professional environment we expect all students to behave in a

      professional manner to both staff and Models.

    • IVY Academy have a ZERO TOLERANCE on the following and will call in the local

      authorities if required:

      • Non-Physical Abuse – the use of inappropriate words or behaviour that

        cause distress and/or constitute as harassment. This includes telephone calls,

        messages and/or emails from any source.

      • Physical Abuse – the intentional use of force against any of our staff without

        lawful justification that results in personal injury or discomfort.

  • Disability & Reasonable Adjustment Policy

    IVY Academy have the above policy in place, which we are happy to discuss if you think it may be relevant to you.

    A reasonable adjustment involves making a change to the way that we usually do things to ensure that we are fair to all of our clients. This may involve:

    • departing from our usual practice in the way we do things, if we find that the current position places that person at a substantial disadvantage, for instance by allowing more time than we usually would for someone to respond or provide information; or

    • providing specialist equipment or additional support, such as a sign language interpreter for a meeting or event; or

    • making sure our buildings do not present obstacles for disabled people, for instance by providing ground level access and provision for the required activity.

      We will not make assumptions about whether a disabled person requires any adjustments or about what those adjustments should be. We will discuss the requirements with the person concerned and seek to reach agreement on what may be reasonable in the circumstances.

  • Limitation of Liability

  • By ticking this box, I agree that any future add on courses will be covered by the same terms & conditions as laid out above. Therefore, by ticking this box I agree these terms and conditions apply to all courses I purchase in the future with IVY Academy Limited.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdictions over any matter that arises from these Terms and Conditions.

info@ivyaestheticacademy.com
Your course is not formally booked until pages all pages are signed and returned.

If you fail to return these terms signed then we will deem them to be accepted and signed upon receipt of the terms, if you have any queries regarding terms please do not hesitate to get in touch otherwise we deem these as accepted by yourself and signed upon receipt

 

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